Wednesday, January 9, 2008

3CX Receives INTERNET TELEPHONY® Magazine’s 10th Annual Product of the Year Award

3CX Phone System for Windows Recognized for Outstanding Innovation

London, UK – 9 January 2008 - 3CX announced today that Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY magazine (www.itmag.com) has named 3CX Phone System for Windows as a recipient of its 2007 Product of the Year Award. INTERNET TELEPHONY has been the VoIP Authority Since 1998™.

3CX Phone System for Windows is a software-based IP PBX that replaces traditional proprietary hardware PBX. It is entirely SIP-standard based, and therefore interoperates with most popular SIP phones, SIP VoIP Gateways and SIP VoIP providers. It helps businesses give employees mobility, rids them of costly telephone tag and reduces administration and training time by IT staff.

“We are honored to receive this award from TMC’s INTERNET TELEPHONY magazine as the publication is a prestigious VOIP authority. Being recognized by editors from such an important magazine confirms our commitment to delivering an innovative and high quality product,” said Nick Galea, CEO 3CX.

3CX has proven they are committed to quality and excellence while addressing real needs in the marketplace. INTERNET TELEPHONY is pleased to grant a 2007 Product of the Year Award to 3CX Phone System for Windows”, said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from 3CX in the future.”

A full list of Product of the Year winners will be published in the February, 2008 issue of INTERNET TELEPHONY magazine. (www.itmag.com)

For more information about TMC, please visit www.tmcnet.com.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. The company is focused on the Windows IP PBX market with its innovative and award-winning 3CX Phone System for Windows, which has been developed for the SMB market. For additional information on 3CX please visit www.3cx.com.

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the VoIP Authority since 1998™. Since the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine has a circulation of 225,000 including pass-along readers. For more information, please visit www.itmag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.

Blogosphere

Damon from the Voice Over IP Weblog starts us off today with a look back on 2007 and, more importantly perhaps, how his opinions have changed over the course of the year. Although having an admitted hate-hate relationship with Skype, his tune has changed, as have his thoughts on Jangl. Will certainly be interesting to see what ‘08 brings.

Tom Keating from the VoIP & Gadgets Blog leaves the VoIP realm long enough for a slight rail against changes afoot at DirecTV. Although I’m a huge fan of warp-speed fast-forwarding through commercials, I haven’t noticed this little “helpful” quirk… let’s hope it stays that way.

Rich Tehrani from the VoIP Blog takes a little diversion as well, taking time to let us know about rapper MC Hammer’s latest project, DanceJam. Billed as the “First dance-focused social media destination,” it’s certainly a vast departure from MC Hammer’s days of U Can’t Touch This, but hey, anything is better than those damn pants he was fond of wearing back in the day, right?

Read more about it here.

Thursday, December 20, 2007

Meet us at INTERNET TELEPHONY® Conference & EXPO East 2008 in Miami

3CX to Feature Latest Version of its Phone System for Windows at INTERNET TELEPHONY® Conference & EXPO East 2008 in Miami

Miami, Florida — 20 December 2007 — 3CX today announced it will have the latest version of its IP PBX for Windows, 3CX Phone System, on display at TMC’s INTERNET TELEPHONY® Conference & EXPO East 2008 (booth #327), from January 23 to 25, 2008 at the Miami Beach Convention Center in Miami, Florida (www.itexpo.com).

INTERNET TELEPHONY Conference & EXPO is the world’s largest and best-attended IP Communications trade show. Last year’s East coast event, held in South Florida in January, drew over 7,000 buyers and sellers of IP Communications products and services. The upcoming show in January will be the 17th INTERNET TELEPHONY Conference & EXPO, and TMC projects total attendance to exceed 7,500.

“3CX participation at INTERNET TELEPHONY® Conference & EXPO exemplifies why this show is widely recognized as the #1 venue where service providers, enterprises, government agencies, developers and resellers gather to learn about the benefits inherent in IP Communications products and services,” said Rich Tehrani, TMC President. “The evolution in this industry has been monumental and it still continues to grow. We are proud to have 3CX and 3CX Phone System for Windows as a key part of this year’s program.”

3CX Phone System for Windows is an award-winning software-based IP PBX that replaces traditional proprietary hardware PBX. It is entirely SIP-standard based, and therefore interoperates with most popular SIP phones, SIP VoIP Gateways and SIP VoIP providers. It frees businesses from the shackle of hardware-based proprietary phone systems and is very easy to manage by system administrators as it integrates well with Windows Network infrastructure.

3CX Phone System for Windows won a “Best of Show” Award at Technology Marketing Corporation (TMC®)’s INTERNET TELEPHONY Conference and EXPO West 2007, which took place in September 2007.

“We are excited to be participating as exhibitors at INTERNET TELEPHONY® Conference & EXPO as this is a great opportunity for us to promote our innovative product. We have just launched version 5 of 3CX Phone System for Windows with a set of features that help businesses give employees mobility, rids them of costly telephone tag and reduces administration and training time by IT staff. We look forward to meeting the key players in the industry who will attend the event and to promoting our product to them,” said Nick Galea, CEO 3CX.

Registration for the show is now open. Anyone interested may register by visiting www.itexpo.com.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. The company is focused on the Windows IP PBX market with its innovative 3CX Phone System for Windows, which has been developed specifically for the SMB market. For additional information on 3CX please visit www.3cx.com.

About TMC®

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an Amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

Monday, December 10, 2007

Checklist: Setting Up a Call Center

There are many reasons why a business might choose to implement a call center, but this is a not a decision to be taken lightly, as initial mistakes could hinder the long-term success of your company. This checklist walks you through all the steps of rolling out a call center, from understanding your business's needs to making improvements post-deployment.

This white paper addresses topics such as:

* Hosted versus on-premise solutions
* Selecting a solution
* Training agents

Read here for more.

Thursday, December 6, 2007

3CX Proves That Soft Is Better Than Hard - When It Comes To Phone Systems

3CX’s software-based phone system frees businesses from proprietary hardware with an easy to install, manage and use SIP-based IP PBX

London, UK - 05/12/07 – 3CX has announced the release of version 5 of 3CX Phone System for Windows; the newest version of their award-winning software-based VOIP PBX for Windows which helps businesses give employees mobility, rids them of costly phone tag and reduces administration and training time by IT staff.

3CX Phone System allows businesses to completely break free from the shackle of hardware-based, proprietary phone systems. Built on the open SIP standard, 3CX Phone System interoperates with all popular SIP phones, VOIP Gateways and VOIP providers.

Nick Galea, CEO at 3CX said, “We are excited to deliver version 5 of 3CX Phone System at a time when the market is realizing that proprietary, hardware-based PBXs are becoming obsolete. 3CX IP PBX is a modern software based PBX that evolves the communication of businesses to the 21st century, by delivering mobility, productivity and cost-saving advantages”.

Key advantages of adopting 3CX Phone System:

  • Increases mobility – allows remote workers and tele-workers to be seamlessly integrated to the company’s phone system
  • Eliminates expensive telephone tag using the inbuilt Presence feature
  • Easier phone system administration via a web-based configuration
  • Vendor independent – significant cost savings by choosing VOIP provider and SIP equipment of choice

“The feedback we have received from clients following the successful deployment of our previous versions in thousands of sites is very positive, and I feel confident that with all the great new features that we have incorporated in this new version, our product will help SMBs get even more advantages out of the migration to a software based PBX in a cost-effective and innovative way”, added Nick Galea.

Key new features of 3CX Phone System v5:

  • Call recording – easily record calls for monitoring purposes
  • Phone provisioning – set-up new extensions automatically
  • Firewall friendly VOIP client with included mini VPN – ideal for remote users
  • Integrated fax server
  • G729 codec support
  • 3CX bridges for branch offices
  • SIP Trunking support

And many other features that make 3CX Phone System easy to install, configure, manage and use; allowing employees to increase mobility and productivity.

Four available editions: Free, Small Business, Pro, Enterprise and Free
3CX Phone System for Windows is available in four editions, all supporting an unlimited number of extensions: The Small Business edition supports up to 8, the Pro edition up to 16 and the Enterprise edition up to 32 simultaneous calls. Pricing is very competitive: Small Business costs €375, the Pro runs at €795 and Enterprise costs €1150.

3CX Phone System Free edition
A Free edition, supporting an unlimited number of extensions, is also available. The main differences with the commercial editions are that it is not possible to buy a support package for the Free edition, it does not offer fax, call queuing, Exchange 2007 support, call pick up and call parking, MWI, presence (to check extension status of other users), remote configuration of extension options, G729 codec support, 3CX Bridges (to connect remote branch offices) and call recording. Not withstanding, the Free edition does more than most commercial PBXs do; it includes an auto attendant and Unified Messaging. The Free edition can be downloaded from http://www.3cx.com/phone-system/download-phone-system.html.

About 3CX
3CX is an international developer of telecommunications software, headquartered in Europe with offices in Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB market, has earned Windows Server 2003 Certification and has received numerous awards, including the TMC Labs 2007 Innovation Award, The Windowsnetworking.com Gold Award, as well as, the IT EXPO Best of Show award 2007, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with offices in four countries and localized information available in German (http://www.3cx.de), Swedish (http://www.3cx.se), Norwegian (http://www.3cx.no), Finnish (http://www.3cx.fi), Dutch (http://www.3cx.nl), Spanish (http://www.3cx.es), French (http://www.3cx.fr), Italian (http://www.3cx.it), Portuguese (http://www.3cx.com.br), Japanese (http://www.3cx.jp), Simplified Chinese (http://www.3cx.cn) and many other languages. 3CX keeps a comprehensive IP PBX, SIP and VOIP FAQ on its website covering all the most common questions on the topic.

Useful Links:
3CX website: http://www.3cx.com
3CX Case Studies & Testimonials - http://www.3cx.com/clients/index.html
3CX Phone System Free, Small Business, Pro and Enterprise editions comparison table - http://www.3cx.com/phone-system/edition-comparison.html
IP PBX, SIP & VOIP FAQ - http://www.3cx.com/PBX/SIP-faq.html
Nick Galea’s blog – http://www.nickonit.com

Tuesday, November 13, 2007

Inverclyde Council adopts VoIP

Inverclyde Council has installed an Ethernet VPN fibre network and IP telephony at a cost of £3 million.

The new communications system from ntl: Telewest connects the council’s 5,000 staff and is expected to bring major cost savings as staff can now make free internal calls via VoIP.

The system was also chosen for its flexibility to provide scaleable bandwidth to all council and school buildings within Inverclyde.

It has allowed billing procedures to be rationalised, freeing up staff time for other tasks.

The Ethernet VPN service delivers 10mbp/s bandwidth to each council building. Connections to their core site are delivered as Gigabit Services.

Read the whole article here.

Thursday, November 8, 2007

3CX and InPhonex deliver a complete and reliable VOIP Solution by joining forces

The partnership offers businesses a fully tested, integrated and easy to use VOIP solution

Nicosia, Cyprus and Florida, USA – November 8, 2007 – 3CX, the international developer of telecommunications software, today announced they have teamed with InPhonex, a leading provider of high quality internet telephony services and infrastructure, for end-users and service providers worldwide. The companies together now supply a fully integrated and highly reliable end-to-end business grade solution using VOIP/ SIP technologies.

Businesses already using 3CX VOIP PBX for Windows can now benefit from InPhonex’s internet telephony services for voice calls as an integrated solution, confident that there are no inconsistencies between the products. "As IP Telephony gains momentum, it is essential for providers to be able to offer a VOIP solution that eliminates deployment challenges, such as reliability and interoperability," said Nick Galea, CEO at 3CX. “3CX’s partnership with InPhonex provides an excellent VOIP solution. Full interoperability testing has been executed, so customers can use our IP PBX with InPhonex internet telephony services knowing that the solution has been tested and that they have full support from both companies”.

"By working with 3CX, we are delivering a cost-effective solution to our customers that incorporates the best voice quality, seamless integration and interoperability into an existing IT environment”, said Todd Hirshorn, President, InPhonex, LLC. “The 3CX Phone System for Windows is a reliable product that is extremely easy to install and manage. The ease of technical configuration and features make the solution perfect for us and provide our business customers a fully integrated telephony solution”.

The solution allows for a choice of calling plans to best fit each customer’s needs. Each plan includes free calls to other InPhonex subscribers worldwide, prepaid "out of plan" calling with low international rates, and unlimited calling to the destinations they call the most for one flat monthly fee. Every account includes over 20 free features such as voicemail, callerID, call waiting and International call forwarding. This is combined with an award-winning Windows based IP PBX with features that make it easy to install, configure and manage, increasing productivity andenabling businesses to reduce their telecommunication costs and boost their profit margins. Some of the features and supported options are: SIP trunking, SIP proxy, VOIP Gateways, SIP server.

About 3CX
3CX is an international developer of telecommunications software, headquartered in Europe with offices in Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned Windows Server 2003 Certification and has received numerous awards, including the TMC Labs 2007 Innovation Award, The Windowsnetworking.com Gold Award, as well as, the IT EXPO Best of Show award 2007, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with offices in four countries and localized information available in German (http://www.3cx.de/), Spanish (http://www.3cx.es), French (http://www.3cx.fr), Italian (http://www.3cx.it), Portuguese (http://www.3cx.com.br), Japanese (http://www.3cx.jp), Simplified Chinese (http://www.3cx.cn) and many other languages.

3CX maintains a very good VOIP and SiP faq in several language, such as in German VOIP and SIP, French, Spanish, Polish, and other languages.

About InPhonex

Founded in 2003, InPhonex is a leading provider of proven, high quality Internet telephony services and infrastructure for business and consumer end-users and service providers worldwide. InPhonex offers solutions for virtual VoIP companies who want to become independent IP telephone service providers, through the VarPhonex Reseller Program, combing robust network infrastructure and leading edge services with the industry's most customizable private label package.

Headquartered in Miami, Florida USA, InPhonex is a privately held company with technical data centers in Florida and Virginia serving 150 countries. For more information, visit www.inphonex.com and the reseller program at www.varphonex.com.