There are many reasons why a business might choose to implement a call center, but this is a not a decision to be taken lightly, as initial mistakes could hinder the long-term success of your company. This checklist walks you through all the steps of rolling out a call center, from understanding your business's needs to making improvements post-deployment.
This white paper addresses topics such as:
* Hosted versus on-premise solutions
* Selecting a solution
* Training agents
Read here for more.
No comments:
Post a Comment